Quality customer service is what differentiates financial and customer service companies from their many off-shore competitors.
Local customer service has advantages that add value to the customer experience.
Techso helps its clients optimize their customer service processes to ensure that their customers receive unparalleled service.
For customer service to exceptional, it must be personalized to the customer. Such adaptation can be offered through a system that can classify and prioritize customers.
Through a variety of expertly integrated customer service technologies ranging from multichannel (voice, email, chat, social media) that prioritize your best customers, to Customer Relationship Management (CRM) software, Techso optimizes your service offering so you can keep it local.
We capitalize on your existing data and help integrate your various systems by providing customized and dynamic dashboards to facilitate reporting and decision-making.
Integration of Computer Telephony Integration (CTI) systems for various banking institutions and other service providers.
Development of Extract, Transform, Load (ETL) data exchange systems.
Creation of dynamic dashboards using various specialized Business Intelligence (BI) platforms.